A problem solver who excels at developing talent. Over 13 years of expertise in customer service, 12 years of experience in training, teaching, and curriculum development, 7 years of experience in sales, and 4 years of experience in management. Passionate about developing high-performing teams and streamlining processes to drive business growth and profitability. Skilled in identifying growth opportunities, Analysis, problem-solving, strategic planning, decision-making and maximizing customer satisfaction. Lifelong learner committed to continuous growth and success. Eager to contribute expertise in sales management, leadership, and customer-centric strategies to an innovative and collaborative organization. Let's achieve unparalleled success together.
Outreach and Communications Manager | Varsity Tutors Remote, USA | (Promoted) August 2022 - April 2023
● Successfully managed a team of CSM's and CCR's, achieving high customer satisfaction and retention rates by implementing effective client management strategies.
● Collaborated with senior-level internal management staff and external clients to solve complex conceptual and implementation problems, leading to streamlined processes and improved outcomes.
● Provided leadership and supervision across multiple business opportunities and contracts, resulting in successful project delivery and client satisfaction.
● Developed and executed innovative strategies to meet client needs and objectives, resulting in improved efficiency and client satisfaction.
● Planned, directed, and delivered impactful informational presentations to high-level client and stakeholder audiences, effectively conveying key messages and fostering strong relationships.
● Managed administrative duties, including staffing, career development, and performance appraisals, leading to a highly motivated and high-performing team.
● Mentored account managers, mitigated risks, and advised senior management on critical issues, contributing to informed decision-making.
Sales Training and Development Manager | Varsity Tutors Remote, USA | (Promoted) March 2021 - August 2022
● Influenced the professional development of over 1000 new employees through the implementation of comprehensive and engaging training programs, resulting in improved sales performance and increased revenue.
● Developed and delivered customized training materials to support a consultative SaaS sales approach, resulting in enhanced sales techniques and customer interactions.
● Designed and implemented sales training processes, continuously optimizing them to adapt to changing market dynamics and organizational needs, leading to increased sales efficiency and effectiveness.
● Managed daily activities of sales representatives and established metrics for performance evaluation, driving consistent achievement of targets.
● Delivered ongoing training courses to address staff's education needs, resulting in enhanced skills and knowledge within the sales team.
● Collaborated closely with HR to streamline the hiring process and
manage payroll effectively, contributing to the overall efficiency of the sales department.
Sales Rep and Sales Team Development | Varsity Tutors Remote, USA | January 2018 - March 2021
● Proactively built and nurtured strong relationships with SaaS customers, exceeding monthly goals by consistently achieving and surpassing sales targets.
● Ranked in the top 5% of sales representatives, demonstrating exceptional sales performance and a track record of success.
● Trained and coached new sales representatives, equipping them with effective sales techniques and strategies to drive their success.
● Developed and implemented sales strategies and processes that resulted in increased sales efficiency and revenue growth.
● Analyzed sales data and collaborated with cross-functional teams to identify areas for improvement and implement strategies that drove sales growth.
● Maintained positive relationships with team members and stakeholders, fostering a collaborative and motivated sales environment.
Account Manager | The Key People Company St. Louis, MO | March 2017 - July 2017
● Managed a portfolio of over 170 commercial cleaning accounts, consistently meeting or exceeding customer expectations and retention targets.
● Developed customized cleaning plans and proposals that aligned with client needs, resulting in increased customer satisfaction and loyalty.
● Coordinated with cleaning crews and operations teams to ensure timely and high-quality service delivery.
● Managed billing and invoicing processes, ensuring accuracy...
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